Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.

The cancellation period begins from the date your order is placed and ends 14 days after you receive the goods. To exercise your right to cancel, you must notify us before the cancellation period expires via email or telephone.

If you cancel your order after receiving the goods:

• You must retain possession of the goods and take reasonable care of them.

• Items must be returned unused and in their original packaging.

• You are responsible for the cost of returning the goods, unless the item is faulty, damaged, or supplied in error.

• Goods should be returned as soon as reasonably possible following cancellation.

We reserve the right to deduct reasonable costs if goods are not returned or are returned at our expense without agreement.

Once you have notified us of your cancellation, any payments made will be refunded within 14 days. Refunds may be withheld until goods are returned or proof of return is provided.

Due to the nature of our products, certain items are excluded from cancellation and returns:

• Perishable goods, including live or fresh bait (e.g. worms, crabs, frozen bait), unless faulty or dead on arrival

• Goods made to order or personalised to your specification

• Items sealed for hygiene or health protection reasons that have been opened

Any issues with your order must be reported within 24 hours of delivery. Supporting evidence (such as photographs) may be required.

Any issues with your bait order must be reported immediately upon delivery. Supporting evidence (such as photographs) may be required.