We make every effort to deliver within the timeframes stated, but delays may occur due to factors beyond our control. Fleetwoodfishingsupplies.co.uk shall be under no liability for any delay or failure to deliver the products within estimated timescales

Customers are responsible for providing accurate delivery information.

Perishable goods (such as live or fresh bait) must be received promptly; we are not responsible for deterioration due to missed deliveries. All perishable goods are delivered on a tracked and signed for service. Once the goods have been sent to the courier, it is the buyers responsibility. We do not accept liability where perishable goods have not been accepted on the first delivery attempt. All claims or issues with perishable goods need to be made immediately and within a 24-hour timeframe so this can be investigated.

Customers must ensure they are available to receive and sign for deliveries.

If goods are left in a “safe place” or without a signature at the customer’s request, responsibility for loss or damage passes to the customer once delivery is made.

We are not liable for goods that go missing or are damaged after delivery has been completed by the courier.

Once an order has been dispatched, responsibility transfers to the customer. We are not liable for delays caused by couriers or failure to deliver within estimated timeframes. Refunds will not be issued for such delays.